vlanit.com · Kommo integration

VLANit PBX for Kommo

The Kommo integration VLANit PBX by VLANit connects your VLANit phone system to your Kommo account. Calls are placed, shown and logged in Kommo, with their recordings.

Email support Set it up

What it does

Click a number in Kommo and choose Call: your phone rings first, then the customer.
Incoming calls show the caller’s card, so you know who is calling before you answer.
Every call is logged on the contact or the deal, with a link to its recording.
A number Kommo does not know becomes a lead in Incoming leads.
Missed calls become call-back tasks. A new missed call from the same number moves the task’s due time.
When a call you placed from Kommo ends, you can save how it went and add a follow-up task.

It works with a VLANit PBX service and the connection code VLANit gives you. Its price is shown on the Kommo Marketplace listing. VLANit support clients get that amount credited against their monthly support fee.

Set it up

A Kommo user with rights to the account settings does this once.

In Kommo, open Settings, Integrations and find VLANit PBX by VLANit. Install it and allow access.
In its settings, enter the VLANit connection code you received from VLANit.
Enter each user’s PBX extension, then save.
Open a contact, click its phone number and choose Call. Your phone rings first.

If a user sees “No extension is set for you”, add that user’s extension in the integration’s settings.

Turn it off

In Kommo, open Settings, Integrations, VLANit PBX by VLANit. Turning the integration off or uninstalling it ends our access at once: nothing more is written to the account and open call panels close. Your phone system keeps working.

Call details we hold are deleted 30 days after each call. On your request, or when your company ends the service, we delete them within 10 working days, and our copies follow within 30 days.

Your data

The call data belongs to your company; VLANit processes it for you. Recordings stay on your phone system and are not stored by the integration. What it handles, where it runs and how long it keeps it: privacy notice, CRM connectors.

Help

Write to support@vlanit.com. Tell us your Kommo address (for example yourcompany.kommo.com) and, for a single call, its date and time and the last digits of the number.

Support hours: Monday to Friday, 09:30 to 17:00 Dubai time (GMT+4). We answer within one business day.

Publisher: VLANIT FOR INFORMATION TECHNOLOGY, Abu Dhabi freelancer licence CN-6843231, Abu Dhabi, United Arab Emirates. VLANit is its brand.