The terms for the VLANit PBX apps for Kommo, Bitrix24, Zoho CRM and Salesforce.
1.1 The apps VLANit PBX (Bitrix24 and Salesforce), VLANit PBX by VLANit (Kommo) and VLANit PBX for Zoho CRM (Zoho CRM), together the CRM Connectors, are licensed by Alexander Kuznetsov, owner of the individual establishment VLANIT FOR INFORMATION TECHNOLOGY, Abu Dhabi freelancer licence CN-6843231, Abu Dhabi, United Arab Emirates, under the brand VLANit (VLANit, we).
1.2 They link a company’s VLANit phone system with its CRM: they log calls, show the caller when the phone rings, create leads and call-back tasks, start calls from the CRM and play recordings in it.
1.3 A CRM Connector works only with a phone system that VLANit provides to the company under a separate agreement. Installing the app is free; the connector service is priced at vlanit.com/pricing and billed by VLANit under that agreement.
1.4 These terms apply when a company installs a CRM Connector or uses it. The person who installs it confirms that they may bind the company.
2.1 We grant the company a non-exclusive, non-transferable licence to install and use a CRM Connector in its own CRM, for its own business, while its agreement with VLANit for the phone system runs.
2.2 The company may not copy, sell, sublicense or reverse engineer a CRM Connector, except where the law allows it despite this clause, or use it with another phone system. The CRM Connectors and their code remain ours.
3.1 The company’s CRM, and the marketplace where it found the app, are provided by their own providers under their own terms. We are not a party to them, and we do not control the CRM’s availability, its data region or the changes its provider makes.
3.2 The company authorises the app in its CRM through the CRM’s own sign-in and can withdraw that authorisation there at any time. It never gives us a CRM password.
4.1 The company is the controller of the call data and the CRM data the app handles, and we are its processor under the CRM connectors Data Processing Agreement. By connecting the app with the connection code VLANit gave it, the company accepts that agreement as part of its agreement with VLANit. What the CRM Connectors handle, where and for how long: VLANit privacy notice, CRM connectors.
4.2 The company tells callers and staff that calls are recorded and logged, and has a lawful basis for it.
5.1 We provide the CRM Connectors as they are, and we may change them, for example when a CRM changes its interface. Service levels exist only where the company’s agreement with VLANit or a support plan sets them.
5.2 Support: support@vlanit.com, Monday to Friday, 09:30 to 17:00 Dubai time (GMT+4). We aim to answer within one business day.
6.1 The company may remove the app from its CRM at any time; this ends our access to the CRM at once. We may end a CRM Connector for a company when its agreement for the phone system ends, or at once if it is used in breach of these terms or the law. Our data processing agreement with the company governs what happens to the data.
7.1 For the CRM Connectors, the liability terms of the company’s agreement with VLANit apply.
7.2 Nothing in these terms limits liability for fraud or gross error, or the rights of a consumer under Federal Law 15 of 2020 or Federal Decree-Law 14 of 2023.
8.1 VLANit is not affiliated with, endorsed by or sponsored by Kommo, Bitrix24, Zoho or Salesforce. Their names are trademarks of their owners.
9.1 We publish each change on this page with a new version number and e-mail it to the company’s contact under its agreement with VLANit. For a company that uses a CRM Connector, a change takes effect 30 days after it is published; the company may remove the app before then.
9.2 These terms are governed by the federal laws of the United Arab Emirates and the laws of the Emirate of Abu Dhabi. The courts of Abu Dhabi have exclusive jurisdiction. Please contact us first.
9.3 Contact: support@vlanit.com.
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